Posts by Chantal Oicles

What’s Your “Secret Sauce”?

Old School Customer Service Is the Secret Sauce

A note from our President, Chantal: Recently someone asked me the secret to ReminderCall.com’s success, and I had to pause and think. Like every SAAS businesses, we have plenty of competition. In fact, every year, we see new competitors launch, yet we’ve endured. We’ve not thrived, we’ve been able to keep loyal customers for over…

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HIPAA Compliance: Oops! Are You Out of Date?

HIPAA Compliance: Are you out of date?

If you own a healthcare practice, you probably know that HIPAA compliance is mandatory. What you may not know is that the Federal Government has expanded the reach of HIPAA by enlisting State Attorney Generals and that an increasing number of practices are suffering from data breaches. A HIPAA violation not only forces them to…

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Is MACRA Good or Bad News for Patients?

Is MACRA Good or Bad News for Patients?

In April 2015, Congress abolished something called the sustainable growth rate (SGR) — the formula used to calculate Medicare payments to providers — which resulted in gasps of relief from practitioners up and down the country. The brand new Medicare Access and CHIP Reauthorization Act (MACRA) removes the annual threat of doctor payment cuts and…

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How to Help Patients Find Your Practice Online… Fast!

Help patients find your practice

Help Patients Find Your Practice So, you have a great practice, but some patients are saying they can’t find you online. You Google your practice and you don’t see it at all. What’s worse is you see your competitor’s web site. Is there any way to fix this fast without hiring a graphic designer or…

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Top 10 Christmas Gifts for Your Employees

christmas gifts for your employees

It’s Christmas once again—the most wonderful time of the year. It’s also the best time to show your appreciation to the employees who have stuck with your company through its ups and downs in the previous year. While there is nothing wrong with the usual gift certificates, it wouldn’t hurt to exert a little more…

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10 Little Tricks to Help You Remember Anything

How to Remember

You’ve had it happen hundreds of times. You forget someone’s name, and they look at you like you’re evil. They assume you just don’t care or listen. That’s not the case, though. You are just forgetful! Having a poor memory can jeopardize everything from your personal relationships to your work. Luckily, there are easy things…

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Should Office Managers Outsource More?

Should Office Managers Outsource More?

Why Office Managers Outsource: Are you spending more and more time filling in for someone who has left the business? Are you constantly hiring and training new personnel? Are you struggling to get your own duties done? If you are, you’re not alone. Hiring difficulty is very real and is increasing across all industries in the…

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What Type of Patient Are You? [Quiz]

What type of patient are you?

Why Knowing What Type of Patient You Are Matters: We can all agree that receiving good healthcare starts with creating a great doctor patient relationship… unfortunately, this is not always an easy task. The first step is to find a good doctor. Do a quick search on Google and you will find article after article…

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Robocalls: 12 Terrifying Calls that Could Save YOU or Your Loved Ones!

How some robocalls are saving lives!

Don’t you hate robocalls? They’re from annoying politicians, greedy salespeople, and pesky collection agencies. And they ALWAYS bug you at dinner time! Did you know that the same technology does good? “Not possible,” you say? Let’s take a look at how many ways robocalls and automated text messages routinely save lives and property. Fire Evacuation Robocalls…

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HIPAA Business Associate Agreement Check List [Infographic]

HIPAA Business Associate Agreement Check List

Download the ReminderCall.com Business Associates Agreement Why Have a HIPAA Business Associate Agreement? Since 2009 there have been more than 800 patient data breeches and 29 million patient records affected by HIPAA violations. The Office of Civil Rights has been carrying out its second phase of HIPAA audits, and it is estimated that 350 healthcare…

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