Canadian robocall rules are somewhat different from their United States counterparts. So, if you have customers across the border, you may want to take notice. In Canada and in the U.S., a “robocall” is a phone call made with an Automatic Dialing Announcement Device (ADAD). The Canadian Radio-Television and Telecommunications Commission (CRTC) handles Canadian robocall rules. The good news is, you are already following some of these rules when using ReminderCall.com.
Canadian Robocall Rules we Help You Follow
1. You must display your caller I.D. This option is available in the ReminderCall.com system.
2. You must maintain and respect an internal Do-Not-Call List. ReminderCall.com does this for you.
3. You do not need permission from Canadian customers to send them appointment reminder calls. But, you do need to get permission before sending them any telemarketing calls. A telemarketing call is any call that might result in the sale of a product or service. ReminderCall.com makes it easy to collect permissions via a Secure Opt-In Portal.
Other Canadian Robocall Rules to Keep in Mind
1. You may not send telemarketing calls registered with Canada’s National Do-Not-Call-List.
2. In Canada, robocalls must go out between 9:00 a.m. and 9:30 p.m. on weekdays (Monday through Friday). On weekends this changes to 10:00 a.m. and 6:00 p.m.
3. The message needs to contain: the caller’s name, mailing address, and phone number. If the message exceeds 60 seconds, the information needs to repeat at the end of the message.
4. It is against the law to send robocalls to emergency lines and healthcare facilities.
We hope you have enjoyed this summary of Canadian robocall rules. For more, please check Canada’s National Do Not Call List and Telemarketing Rules. For Canadian email and text message rules, read: What you, yes YOU, Need to Know about the Canadian Anti-Spam Legislation.