Customer Service: Not Just the Support Team’s Job
One of the secrets to business success is providing excellent customer service. Make your customers happy and they will stay loyal, creating the foundation for a business that will prosper. Get your customer service strategy wrong and you will lose customers and possibly hurt your reputation… creating problems that your business may never be able to overcome. In this day and age where customers are increasingly frustrated by automated systems, companies that invest in dependable, live customer support, do better.
But it doesn’t stop there.
If you think great communication skills are only important for the support team… think again. Whenever you speak to customers over the phone, you are creating positive and negative experiences.
Most of us are not formally trained in customer service. We learn as we go along.
So… do you think you know what it takes? Take our quiz to find out… it’s fun and you may even learn something!
[bctt tweet=”How Well do You Handle Customer Phone Calls?”]
How Good Are You at Handling Customer Calls?
Not seeing the quiz? Take it here.