HIPAA Compliant Appointment Reminders

HIPAA Compliant Reminders Made Easy

ReminderCall.com’s Secure Opt-In Portal

ReminderCall.com’s Secure Opt-In Portal helps healthcare providers send HIPAA compliant reminders. It also complies with HIPAA, MIPS, TCPA and Anti-Spam rules and the Canadian CASL.

Regulations are becoming increasingly important and cumbersome for healthcare practitioners. As part of our mission to keep you ahead of the game, we’ve developed a handy portal where your patients can opt-in to their preferred method of communication and satisfy all regulations at once.

HIPAA Compliant Reminders & Notifications

According to HIPAA, appointment reminder calls are considered part of the treatment of an individual. Therefore, these types of calls can be made without receiving prior authorization. However, many physicians feel more comfortable having patients sign a HIPAA Authorization Form before sending automated appointment reminders. Plus, according to the HIPAA Privacy Rule, an individual has the right to request that their provider communicate with him or her by alternative means (see 45 C.F.R. § 164.522(b)). Our Secure Opt-In Portal allows patients to do both of these things at once.

Patient Reminders and MIPS

ReminderCall.com was already helping you score well for MIPS (Merit Based Incentive Payment System) by providing automated patient reminders for preventative care, maintaining your do-not-call list and by supplying reports for HIPAA audits. Now the ReminderCall.com Secure Opt-In Portal allows patients to request how they would like to receive patient reminders.

FCC TCPA Compliant Reminder Calls

As a health-care related entity, you are exempt from the FCC requirement to get expressed consent for sending appointment reminder calls. However, you still need to get “some form of prior express consent” in order to send appointment reminder calls or text messages to cell phones. Also, you are required to provide a way for your patients to opt-out of receiving automated calls and text messages. The ReminderCall.com Secure Opt-In Portal satisfies these requirements as well.

CAN-SPAM Act Compliant Reminder Emails

The ReminderCall.com Secure Opt-In Portal allows patients to opt-out of email appointment-reminders and notifications from your office. This ensures that you are complying with the CAN-SPAM Act which gives your recipients the right to have you stop emailing them.

Canada’s National DNCL Compliant Notifications

To follow Canada’s National DNCL (Do-Not-Call List) rules, ReminderCall.com maintains and respects an internal Do-Not-Call List for your office. Our new Secure Opt-In Portal makes it easy for your patients and your office staff to add specific numbers to your Do-Not-Call List.

Canadian Anti-Spam Legislation Compliant Reminders

The Canadian Anti-Spam Legislation (CASL) applies to any business that uses commercial electronic messages, whether they are based in Canada, or any country outside of Canada. If you are sending text messages and emails to your Canadian patients, you must have  consent and provide a way to unsubscribe. The ReminderCall.com Secure Opt-In Portal fills both requirements.

How do I Set it up?

You will be receiving an email with instructions on how to take advantage of the ReminderCall.com Secure Opt-In Portal. However, if you want to get started immediately, simply follow these steps:

  • Log in to your ReminderCall.com account
  • Select the “Account” Tab
  • Click on Secure Opt-In Portal
  • Follow Installation Directions

Or call us at (888) 858-6637 and we’ll be happy to walk you through it.

Want to see how it works? Try our HIPAA compliant reminder demo, it’s live!