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Spanish-Speaking Patients

Communicating with Spanish-Speaking Patients using Text-to-Speech

According to the latest United States Census Bureau report, Hispanics are the largest minority group in the United States.  A full 9% of those who reported speaking Spanish at home said they spoke English “not at all.”  This leaves quite a few of our non-Spanish-speaking customers  looking for ways to better communicate with Spanish-speaking patients.

One tool that is gaining traction is our Spanish text-to-speech technology. Did you know that you can use your appointment-reminder account to send Spanish appointment reminders, office directions, and snow-date closures. Basically, you can use your account to send non-solicitation, informational phone calls to your Spanish-speaking patients. Here are some ways to get started.

Getting Translations

If you do not speak Spanish, we recommend writing your script in English and emailing it to a reputable online translation service, such as One-Hour-Translation or Gengo . Avoid the temptation of using instant online dictionaries, translation tools or widgets… they translate out of context and do not always convey exactly what you are trying to say.

Appointment Date and Time

The first thing that needs to be communicated to the non-English speaking patient is the date and time of their appointment. After all, if they don’t show up to their appointment, there’s not much else to say!

Here is a simple Spanish appointment-reminder script for you to use:

“Usted tiene una cita con XYZ Clinic, el <Appointment Date>, a las <Appointment Time>. Para confirmar, presione 1. Para cambiar su cita, por favor llama al <Phone Number>.” (Translation: You have an appointment with XYZ Clinic on  <Appointment Date>, at <Appointment Time>. To confirm, press 1. To change your appointment, please call <Phone Number>).

Or you can set a key-press to transfer the patient to your office by saying:

“Para ser transferido a nuestra oficina, presione 2.” (Translation: To be transferred to our office, press 2).

Spanish Directions to Your Office

Unless you have bilingual staff, communicating directions to a non-English patient can be quite time-consuming and confusing. Luckily, you can easily attach an audio file to your message to include Spanish directions or instructions.

First, add the following Spanish instructions to the script above:

“Para escuchar indicaciones sobre cómo llegar a nuestra oficina, presione 3.” (Translation: To hear directions to our office, press 3.)

Then, write directions to your office in English and email them to an online voice over service such as Voice Bunny. They will translate your directions into Spanish and create a Spanish audio file. Download your audio file in .wav format (or, if you do speak Spanish, you can call our dedicated recording line and record the script in your own voice).

Now you can upload your Spanish .wav file to your account (skip this step if you used our recording line) and set your “3” key press to play the .wav file!

¿Necesitas Ayuda? (i.e. Need Help?)

These are just some of the ways you can use Spanish text-to-speech to communicate with your Spanish-speaking patients. In fact, you can do the same for your French-speaking patients. Plus, if you are using one of our integrated systems, you can even set these messages to go out automatically from your calendar. For assistance, please call (888) 858-6637 ext. 1 and we’ll help set you up!


The Team

Don’t forget to check out our appointment reminder demo!

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