Other Rules

Are Canadian Robocall Rules the Same as U.S. Robocall Rules?

What are the Canadian Robocall Rules?

Canadian robocall rules are somewhat different from their United States counterparts. So, if you have customers across the border, you may want to take notice. In Canada and in the U.S., a “robocall” is a phone call made with an Automatic Dialing Announcement Device (ADAD). The Canadian Radio-Television and Telecommunications Commission (CRTC) handles Canadian robocall…

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The FTC’s Telemarketing Sales Rule (TSR) and Prerecorded Calls

Federal Trade Commission

The Federal Trade Commission (FTC) Telemarketing Sales Rule (TSR) regulates prerecorded calls. It requires getting consent from recipients before sending telemarketing messages. How can you tell if your message is marketing and needs prior consent? If it can result in a sale, lease or rent of goods or services it requires prior consent. The TSR…

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Automated Call Laws: Find Out Which Laws Apply to You!

Automated Call Laws

At ReminderCall.com, we strive to help our customers follow all automated call laws. These apply to text messages too. ReminderCall.com appointment reminders are generally permitted by federal and state laws. But, if you are sending other information, there are several other laws to consider. Plus, if you are a healthcare provider, HIPAA kicks in. It…

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Avoiding Medical Office Data Breaches in Four Steps

Medical Office Data Breaches

Medical office data breaches don’t just happen to big entities like UCLA or Stanford. They affect private medical practices as well. Breaches, both big and small, can result in serious problems. For a physician, a data breach can bring audits, fines, even litigation. It can damage your reputation in the community… it can also spell…

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CAN-SPAM FAQ: 8 Answers to Most Common Questions


The Controlling the Assault of Non-Solicited Pornography And Marketing law, known as CAN-SPAM, sets rules for commercial emails. Any business using email to communicate with customers needs to understand the CAN-SPAM Act. While it seems pretty straightforward, some aspects are a bit confusing. To help you avoid penalties, we’ve created a CAN-SPAM FAQ that answers…

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Is MACRA Good or Bad News for Patients?

Is MACRA Good or Bad News for Patients?

In April 2015, Congress abolished something called the sustainable growth rate (SGR) — the formula used to calculate Medicare payments to providers — which resulted in gasps of relief from practitioners up and down the country. The brand new Medicare Access and CHIP Reauthorization Act (MACRA) removes the annual threat of doctor payment cuts and…

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Cyber Insurance: Does Your Practice Need It?

Does your medical practice need cyber insurance?

What is cyber insurance? As a healthcare provider, the welfare of your patients is your utmost priority. Unfortunately, ePHI (electronic protected health information) is increasingly stolen by hackers. With it, they buy medical equipment and drugs to resell. Plus, they create falsified claims to defraud insurance companies. According to the U.S. Department of Health and…

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Are Your Patients Recording Doctors’ Office Visits?

Recording Doctors' Office Visits

The Procedure Heard Around the World In April 2013, Dr. Tiffany Ingham, an anesthesiologist, was accidentally recorded as she worked on a sedated patient during a routine colonoscopy. In the recording, Dr. Ingham insults the patient, making fun of his personality, his education, his appearance… and his body. In the end, she decides to add a…

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Does the TCPA Allow Automated Appointment Reminders?


This information is not be used as substitute for legal counsel. Although Reminder Services, Inc. cannot provide legal advice, we find it important to inform our customers of any changes in the law that may affect their business. On July 10, the Federal Communications Commission (FCC) issued a Declaratory Ruling revising the Telephone Consumer Protection…

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Does CAN-SPAM Allow Appointment Reminder Emails?

Does CAN-SPAM Allow Appointment-Reminder Emails?

Every once in a while, someone asks if CAN-SPAM allows appointment reminder emails. The short answer to this question is: yes… however, appointment reminder emails must follow some CAN-SPAM rules. While Reminder Services, Inc. cannot provide legal advice, we feel it is important to notify our customers of any laws that may affect them. The…

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