ReminderCall.com FAQs

Here is a list of our FAQs. If you don’t see an answer to your question here, or need technical support, please email us at help@remindercall.com or give us a call at (888) 858-6673, Monday through Friday, 8-5 PST.

How much does it cost?

One 30-second reminder call = 9 cents.

One text message reminder  (inbound or outbound) = 9 cents.

There is a $14.50 monthly minimum.

There is a 10% discount for non-profit organizations.

There are discounts for high-volume users.

Unlimited email reminders cost $25 per month.

Yes! ReminderCall.com offers deep volume discounts.

A ReminderCall.com credit = 1 appointment reminder (1  delivered call (30-sec) or 1 text message). Pay as you go! There are no blocks of time to pay, no contracts and no upfront charges. Every month, you are billed for exactly what you used the month before.

Need more information? Please call us at 1-888-858-6673 or use our contact form.

ReminderCall.com is very affordable. We have no monthly fees, no contracts, and we only charge for calls that are delivered. Live technical support is included. Check out our low-price guarantee!

We service the US, Canada, Puerto Rico and the US Virgin Islands.

Does it work with my software?

There are several ways to try the system without an integration:

1. You can manually input the appointment information into our software.
2. You can upload an excel spreadsheet that contains the data (we can supply a pre-formatted spreadsheet).
3. You could see if there is a report generated by your software that generates a file that we can parse.
4. You can use it with Google Calendar.
5. You can use it with Outlook Live.

Although we will try our best to create an integration for you, we cannot guarantee that your system will have the features required to work with ReminderCall.com. In general, we can create integrations with most scheduling systems, however, some systems, simply do not make an integration possible.

How much does an integration cost?

If you sign up for a ReminderCall.com account, we will create an integration for you. There is a $200 deposit that is required to reserve an integration. The $200 is refunded to you in ReminderCall.com credits once the integration is complete.

A custom integration allows you to send one appointment reminder (textvoice, or email) per appointment. Additional features may be requested and developed at an hourly programming rate.

ReminderCall.com integration is an application that allows you to send appointment reminders automatically when you enter appointments into your scheduling software. You set your preferences, and the system works in the background.

A customized application sends data from your system to ReminderCall.com. A secure connection shares encrypted data with the same technology used by banks.

How hard is it to set up?

Setting up ReminderCall.com appointment reminders is very easy. All you need to get started is a computer with access to the Internet. Follow the instructions and you will be up and running in a matter of minutes.

If you need help, please call us at 1-888-858-6673. Once you are done, you can set it and forget it! ReminderCall.com runs in the background.

Need more information? Please call us at 1-888-858-6673 or use our contact form.

Setup is easy.

  1. If you’re using a scheduling system, follow instructions to connect it to ReminderCall.com (or call 888-858-6673 ext. 1 to have us do it for you).
  2. Set up your scripts.
  3. Set up your ongoing schedule (i.e. when and how often you would like your appointments to be sent).

Is ReminderCall.com compliant?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment. ReminderCall.com is PCI compliant and meets all PCI Data Security Standards.

Reminder Services ReminderCall.com’s utilization of personal information is limited to that which is necessary to perform the specified communication. ReminderCall.com meets all the requirements put forth by the HIPAA Security Policy as well as the HIPAA Privacy Rule. Plus, we supply a standard Business Associate Agreement to all healthcare customers.

Does the HIPAA Privacy Rule permit health care providers to use e-mail to discuss health issues and treatment with their patients?

Yes. The Privacy Rule allows covered health care providers to communicate electronically, such as through e-mail, with their patients, provided they apply reasonable safeguards when doing so. See 45 C.F.R. § 164.530(c). For example, certain precautions may need to be taken when using e-mail to avoid unintentional disclosures, such as checking the e-mail address for accuracy before sending, or sending an e-mail alert to the patient for address confirmation prior to sending the message. Further, while the Privacy Rule does not prohibit the use of unencrypted e-mail for treatment-related communications between health care providers and patients, other safeguards should be applied to reasonably protect privacy, such as limiting the amount or type of information disclosed through the unencrypted e-mail. In addition, covered entities will want to ensure that any transmission of electronic protected health information is in compliance with the HIPAA Security Rule requirements at 45 C.F.R. Part 164, Subpart C.

Note that an individual has the right under the Privacy Rule to request and have a covered health care provider communicate with him or her by alternative means or at alternative locations, if reasonable. See 45 C.F.R. § 164.522(b). For example, a health care provider should accommodate an individual’s request to receive appointment reminders via e-mail, rather than on a postcard, if e-mail is a reasonable, alternative means for that provider to communicate with the patient. By the same token, however, if the use of unencrypted e-mail is unacceptable to a patient who requests confidential communications, other means of communicating with the patient, such as by more secure electronic methods, or by mail or telephone, should be offered and accommodated.

Patients may initiate communications with a provider using e-mail. If this situation occurs, the health care provider can assume (unless the patient has explicitly stated otherwise) that e-mail communications are acceptable to the individual. If the provider feels the patient may not be aware of the possible risks of using unencrypted e-mail, or has concerns about potential liability, the provider can alert the patient of those risks, and let the patient decide whether to continue e-mail communications.

Source: U.S. Department of Health & Human Services Questions & Answers

Need more information? Please call us at 1-888-858-6673 or use our contact form.

This information is not be used as substitute for legal counsel. 

Can I make healthcare-related appointment reminder calls or texts?

To a residential landline:

Healthcare-related appointment reminder calls can be made to a residential (landline) telephone without prior consent of the patient.

To a cell phone:

Healthcare-related appointment reminder calls or texts can only be made to a cell phone with prior express oral or written consent from the patient.

“Consent” means that the patient agreed to receive calls related to future appointments and did not make instructions to the contrary. These calls or texts cannot be made if the patient later revokes consent or if the number is disconnected and reassigned.

Can I make other (non-healthcare) appointment reminder calls or texts?

To a residential landline:

Other (non-healthcare) appointment reminder calls can be made to a residential (landline) telephone without consent. These “information-only” calls cannot include telemarketing.

To a cell phone:

Other (non-healthcare) appointment reminder calls or texts can only be made to a cell phone with prior express oral or written consent from the person. These calls cannot include telemarketing or advertisements and must be made strictly for informational purposes.

“Consent” means that the person agreed to receive calls related to future appointments and did not make instructions to the contrary. These calls or texts cannot be made if the person later revokes consent or if the number is disconnected and reassigned.

Can I make healthcare-related calls or texts to invite persons to an open-house event?

To a residential landline:

Healthcare-related open-house calls can only be made to a residential (landline) telephone with prior express written consent from the patient. These calls are considered telemarketing or advertisement calls because they may lead to the sale of goods or services.

To a cell phone:

Healthcare-related open-house calls or texts can only be made to a cell phone with prior express written consent from the patient. These calls are considered telemarketing or advertisement calls because they may lead to the sale of goods or services.

Can I make other (non-healthcare) calls or texts to invite persons to an open-house event?

To a residential landline:

Other (non-healthcare) open-house calls can only be made to a residential (landline) telephone with prior express written consent from the person. These calls are considered telemarketing or advertisement calls because they may lead to the sale of goods or services.

To a cell phone:

Other (non-healthcare) open-house calls or texts can only be made to a cell phone with prior express written consent from the person. These calls are considered telemarketing or advertisement calls because they may lead to the sale of goods or services.

THIS INFORMATION IS NOT TO BE USED AS SUBSTITUTE FOR LEGAL COUNSEL. It is your responsibility to abide by any federal and state laws applicable to your use of RSI Services. 

Yes, appointment reminder calls are considered part of treatment of an individual and, therefore, can be made without an authorization. Source: U.S. Department of Health & Human Services Questions & Answers

Who are you guys?

The ReminderCall.com software, created by Rolling Hills Enterprises, first went online in 1998. In 2012 it was purchased by Reminder Services, Inc.

Our headquarters are located in sunny Morgan Hill, CA and all of our staff and servers are located in the United States. We never offshore any data. You can see our headquarters on our About Us page.

Absolutely. We have great reviews on:

Capterra
Trustpilot
Our Testimonials

We currently serve over 5,000 customers.

Yes! Each year, the ReminderCall.com Physical Therapy Scholarship helps the most promising Physical Therapy students achieve their goals and realize their dreams. Five scholarships of $1,000 are presented to Physical Therapy students who exhibit academic excellence and a strong sense of personal commitment to continuing their education.

Is the data secure?

As a leading provider of Reminder Services, ReminderCall.com has taken extraordinary measures to secure your customers’ personal information by implementing SSL (Secure Socket Layer) Encryption for your protection. SSL is the same Internet security system that banks use to protect your banking information and can be trusted to secure your data.

Reminder Services ReminderCall.com’s utilization of personal information is limited to that which is necessary to perform the specified communication. ReminderCall.com meets all the requirements put forth by the HIPAA Security Policy as well as the HIPAA Privacy Rule. Plus, we supply a standard Business Associate Agreement to all healthcare customers.

All ReminderCall.com servers, offices and staff are located in the U.S.

All of our servers are kept in state-of-the-art, SSAE 16 certified, colocation facilities in the U.S. They can only be accessed by key personnel who must provide several forms of identification.

What are some of your SMS features?

ReminderCall.com offers two-way texting so you can send reminders and get confirmations in return. See all of your replies come in live on your dashboard, and get a record of them via email.

Yes, if you are using ReminderCall.com with one of the many supported calendar systems, your text messages will go out automatically from your scheduler.

All ReminderCall.com accounts that send text require a custom caller ID (or “DID”). The unique DID assigned to your account costs $2.50 per month.

What are some of your call features?

ReminderCall.com key-press appointment confirmations allow your recipient to confirm, respond or connect to your office.

Yes, if you are using ReminderCall.com with one of the many supported calendar systems, your voice calls will go out automatically from your scheduler.

Yes, you can set a familiar number to display to your recipients when they get a Voice Reminder.
Furthermore, all ReminderCall.com accounts support a custom caller ID (or “DID”). A unique DID costs $2.50 per month.

Yes, ReminderCall.com is such a flexible system that it can be customized in a variety of ways. You can use your own voice, a synthesized voice or a combination of the two. You can create custom messages in English, French or Spanish. You can even set key presses to have the recipient connect with your office.

What are some of your email features?

Our email reminder services are available for a flat rate of just $25 a month. This includes unlimited email reminders for up to three locations! Attach it to your account and use alongside call and text reminders, or keep it simple and send only emails.

Many of our supported calendar systems allow you to send email appointment reminders from your ReminderCall.com account. Contact our support team to see if your calendar supports ReminderCall.com email.

To make sure all of our appointment reminders are received, we make sure they aren’t seen as SPAM. All of our appointment reminder emails have a specific template that can’t be used for marketing, polls, or surveys.

How do I know my reminders have gone out?

Barring natural disasters, ReminderCall.com keeps running 24 hours a day, 7 days a week. We have servers in several U.S. states to ensure the utmost reliability. Routine maintenance is performed during graveyard hours to minimize any interruptions. We focus on bringing you the best possible quality service.

Need more information? Please call us at 1-888-858-6673 or use our contact form.

ReminderCall.com has an alert function that warns you if your appointment reminder calls and appointment reminder text messages are not sent, so that you can check your system and internet connection. ReminderCall.com staff performs daily quality control to ensure consistent service.

Need more information? Please call us at 1-888-858-6673 or use our contact form.

You can activate a daily email appointment reminder report to see a log of your appointment reminder calls and appointment reminder text messages. You automatically receive a monthly summary of all calls and text messages sent from your account.

ReminderCall.com offers live status information on your appointment reminder calls and appointment reminder text messages so that you can see who confirmed their appointments.  Simply log in to your account to see live responses. You can also listen to any reminder call you have sent and check your text message logs.

Do you have a partnership program?

ReminderCall.com’s Partnership Program allows your clients to send appointment reminder calls, text messages and emails automatically from your software platform. We create a custom integration, bill your customers for you and provide them free, live technical support.

ReminderCall.com’s White Label Program lets you enhance your product line by adding appointment reminder functionality to your brand. Customers can send calls, text messages and emails seamlessly from your calendar application. You bill your customers directly at your own rate.

Yes! The ReminderCall.com API allows developers to create connections between ReminderCall.com and their own services such as calendars and practice management systems.

Can I use ReminderCall.com in other ways?

No. Our mission is to offer the best appointment reminder service available. Because marketing, poll and survey emails are often dinged as SPAM, they can cause our entire service to be greylisted by ISPs. Once this happens all emails get blocked, including appointment reminders.

Yes, alerts about your business, such as snow-day alerts, are considered informational and are allowed. However, that can result in the sale of a product or service (such as an invitation to an open house) require prior opt-in from your recipients.

In some cases, yes. All automated text messages sent by ReminderCall.com must comply with TCPA laws. Therefore you must submit proof of prior express written consent in order to send marketing, poll or survey messages. In other words, you must have permission from all your recipients before sending any messages to their cell phones. Please contact (888) 858-6673 for more information.

ReminderCall.com is not legally set up for collections. Therefore you may not use the system to send collection messages.

We know most people do not intentionally break the rules. In the event of a violation of our Terms of Service or Acceptable Use Policy, we will make a reasonable effort to contact you and inform you of the mistake. However, we will suspend and terminate all accounts that violate any laws or are used to harass others.