Let’s face it; text messages have become the preferred communication method for many. So it’s not surprising that an increasing number of clinics are texting patients. But, healthcare providers must follow HIPAA rules when transmitting protected health information (PHI). And they can, as long as they follow the HIPAA Security and Privacy Rules. Here’s how…
Reminder Services, Inc. is once again proud to announce our Physical Therapy Scholarship Winners. The ReminderCall Physical Therapy Scholarship awards 5 $1,000 scholarships to outstanding students in an effort to help them enter the exciting field of Physical Therapy. These scholarships are presented to Physical Therapy students who not only have great grades but show…
ReminderCall is proud to consistently enhance our service with the addition of new, state-of-the-art technology and features. Recently, more and more customers have been requesting the ability to send long text messages. In response, it is with great excitement that we proudly announce the launch of our new longer-format text messages. Why are Standard Text…
This information is not be used as substitute for legal counsel. Although Reminder Services, Inc. cannot provide legal advice, we find it important to inform our customers of any changes in the law that may affect their business. In an April 1, 2021 ruling, the Supreme Court made some changes to the Telephone Consumer Protection…
There are State Laws for Automated Calls? While Reminder Services, Inc. cannot provide legal advice, we feel it is important to notify you of any laws that may affect you. Many of you have heard about the federal Telephone Consumer Protection Act (TCPA) and how it affects automated appointment reminders, but did you know there…
What is the A2P10DLC Campaign? Due to new A2P10DLC (Application-to-Person 10-digit long code) regulation requirements, major US carriers such as ATT, Verizon, and T-Mobile have new requirements for SMS message delivery through their services. This affects the entire telecommunications industry and all SMS vendors. All businesses sending text messages, from any 10-Digit Long Code phone…
As your business continues to grow, you need an efficient way to manage your business’s scheduling records. Once you enter appointments into your system, the next step is to send appointment reminders to your customers. Good communication with your customers can benefit the business flow, while poor communication leads to no-shows and scheduling gaps. The…
Understanding Patient Appointment Confirmations “Why aren’t we getting more patient appointment confirmations? We’re sending reminders every day!” This is a question we get often, and the answers are as varied as the patients themselves. A patient that is in pain, for example, may hit “confirm” to lock in an appointment that may reduce their pain….
What Is An Opt-In? The TCPA (Telephone Consumer Protection Act) protects your personal cell phone from receiving hundreds of unwanted text messages per day. In fact, it keeps your cell phone from turning into your email inbox: unmanageable and full of spam. In other words, you probably enjoy the benefits of the TCPA and are…
Sending appointment reminders drives up attendance rates and reduces no-shows. Why? Because missed appointments are often the result of simple forgetfulness. But if you want to see the most impact from your reminder texts, calls, and emails, you need to be sending the right kind of message. Our experts at ReminderCall have been working in…