The Controlling the Assault of Non-Solicited Pornography And Marketing law, known as CAN-SPAM, sets rules for commercial emails. Any business using email to communicate with customers needs to understand the CAN-SPAM Act. While it seems pretty straightforward, some aspects are a bit confusing. To help you avoid penalties, we’ve created a CAN-SPAM FAQ that answers…
Tabloids make money by publishing juicy celebrity health gossip. Ever wonder where they get the information? Many times, it comes from medical professionals snooping where they shouldn’t. Patient protected healthcare information (PHI) is protected by the Health Insurance Portability and Accountability Act (HIPAA). But even though medical staff can go to prison for disclosing medical…
Is There An Ideal Work Environment? There are many tests to help you figure out what line of work is best suited for your personality. But once you’re on the job for a while, you realize that other things impact how you feel about your work. In fact, someone else’s dream company might turn out…
So your hard work has finally paid off, and you’ve been promoted from front office personnel to the role of medical practice manager. Congratulations! But how exactly is your job going to change? What does your boss expect? How will your coworkers react? These are very natural questions, especially if your promotion was sudden or…
Why Take a Manager Quiz? “Self-reverence, self-knowledge, self-control. These three alone lead one to sovereign power”. –Alfred Lord Tennyson Ask most employees what they think about their managers and they’ll roll their eyes or start muttering bad words. In fact, according to a study by DDI, a shocking one in three employees doesn’t think their…
It’s no secret that a good appointment reminder system can improve patient outcomes and increase revenue for your practice. One study shows that it can increase compliance by up to 40%, and most patients have come to rely on them. So how do you choose the right system? Here are some things to think about: 1. What kind of support will I…
If you’re scheduling patients, you have a tough job. On the one hand, your boss wants you to fill the schedule. On the other hand, patients don’t want to wait long. Add an emergency walk-in patient to the mix and the practice gets behind. Everyone is unhappy and stressed. Finding a solution can be difficult,…
The Procedure Heard Around the World In April 2013, Dr. Tiffany Ingham, an anesthesiologist, was accidentally recorded as she worked on a sedated patient during a routine colonoscopy. In the recording, Dr. Ingham insults the patient, making fun of his personality, his education, his appearance… and his body. In the end, she decides to add a…
Never before have healthcare providers had so much to do in so little time. For those of you who sometimes have only about fifteen minutes to sit with each patient, having the right tools is a must. Software companies are responding to this need at neck-breaking speeds. In fact, new applications promising to increase communication,…
Improving Patient Communication Here at ReminderCall.com, we witness daily how improving communication with patients dramatically improves patient satisfaction. Now studies are showing that effective communication can even improve patient outcomes. So we asked a few high-level health care professionals the following questions: 1. What is your #1 tip to improve patient communication? 2. How would you…