Why Do we Even Need HIPAA? In the healthcare industry, it seems that nothing is more confusing than the HIPAA Privacy Rule. Before HIPAA, healthcare providers had to provide patient privacy or face penalties from their respective licensing boards. Patient privacy was not really defined. The penalties ranged anywhere from receiving a warning letter to…
Dr. Roberts was overwhelmed. He had just found out that his Office Manager, Rosa, the very backbone of his medical practice for the last fifteen years, was suddenly running off to Mexico to retire. Probably the most vital person to his business was on an airplane to Cancun, leaving him with very big shoes to…
If you Google Pamela Wible, MD, you will find pictures of a radiant woman wearing bright makeup and artistic jewelry. Yet, behind those glitter-clad eyes are the revolutionary thoughts of a determined physician who has been trying to improve conditions for health-care providers for over a decade. Since 2004, Dr. Wible has been helping physicians…
If you are a medical office manager for a busy healthcare practice, you know just how many hats you have to wear. Everyone from the patients to the staff to the practitioners depend on and come to you for guidance and assistance. So first, let us be the first to say: Hat’s off to you!…
An Appointment Cancellation Policy that Reduces No-Shows Along with appointment reminders, a good appointment cancellation policy reduces no-shows. If you don’t have an effective cancellation policy in place, your practice will see a higher no-show rate, a higher cancellation rate, and non-productive gaps in your schedule. A customer told us that appointment reminders were helping,…
No shows cost small businesses thousands of dollars a year and appointment reminders are a proven solution to this problem. While manually reminding customers of their appointments is doable when you’re small, it quickly becomes unmanageable as you grow. Here are 8 signs that you are ready to automate your reminders. 1. You want to…
The Canadian Anti-Spam Legislation (CASL) went into effect on July 1, 2014 and applies to any business that uses commercial electronic messages, whether they are based in Canada, in the U.S., or any country outside of Canada. What does the Canadian Anti-Spam Legislation actually say? The law requires: 1. Consent. Unless you have an existing…