So your hard work has finally paid off, and you’ve been promoted from front office personnel to the role of medical practice manager. Congratulations! But how exactly is your job going to change? What does your boss expect? How will your coworkers react? These are very natural questions, especially if your promotion was sudden or…
Why Take a Manager Quiz? “Self-reverence, self-knowledge, self-control. These three alone lead one to sovereign power”. –Alfred Lord Tennyson Ask most employees what they think about their managers and they’ll roll their eyes or start muttering bad words. In fact, according to a study by DDI, a shocking one in three employees doesn’t think their…
If you’re scheduling patients, you have a tough job. On the one hand, your boss wants you to fill the schedule. On the other hand, patients don’t want to wait long. Add an emergency walk-in patient to the mix and the practice gets behind. Everyone is unhappy and stressed. Finding a solution can be difficult,…
The Procedure Heard Around the World In April 2013, Dr. Tiffany Ingham, an anesthesiologist, was accidentally recorded as she worked on a sedated patient during a routine colonoscopy. In the recording, Dr. Ingham insults the patient, making fun of his personality, his education, his appearance… and his body. In the end, she decides to add a…
If you are a medical office manager for a busy healthcare practice, you know just how many hats you have to wear. Everyone from the patients to the staff to the practitioners depend on and come to you for guidance and assistance. So first, let us be the first to say: Hat’s off to you!…
An Appointment Cancellation Policy that Reduces No-Shows Along with appointment reminders, a good appointment cancellation policy reduces no-shows. If you don’t have an effective cancellation policy in place, your practice will see a higher no-show rate, a higher cancellation rate, and non-productive gaps in your schedule. A customer told us that appointment reminders were helping,…
The Canadian Anti-Spam Legislation (CASL) went into effect on July 1, 2014 and applies to any business that uses commercial electronic messages, whether they are based in Canada, in the U.S., or any country outside of Canada. What does the Canadian Anti-Spam Legislation actually say? The law requires: 1. Consent. Unless you have an existing…